Sébastien, paragliding instructor.
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Certified establishments in pictures
Alexandra, hotel and restaurant manager.
Delphine, guesthouse manager.
Awarding of the quality label to newly-certified establishments.
Certification stories: Jardin d’Eden
Certification stories: Bleu Marine Réunion
Certification stories: Le Vieux Cep
Péi adventures – Nico VTC
Péi adventures – Chez Moustache
Péi adventures – Ayapana Réunion
Péi adventures – Villa Rivière
Péi adventures – L’Orky Mel
Péi adventures – Thermes de Cilaos
Péi adventures – Atelier Alexandra
Are you a tourism professional?
Claim your excellence!
Are you lucky enough to have a passion for the work you do? The Qualité Tourisme Ile de la Réunion label promises to shine a spotlight on your establishment’s excellence and professionalism, and to guide you through the quality procedures.
Label QTIR
Purpose of the label
- To enhance the quality of tourist facilities and services
- To provide consumers with an additional guarantee of service
- To make the destination stand out from its competitors
- To strengthen the reputation of La Réunion in terms of the quality of hospitality, services and professionalism on the island
Highlighting uniqueness
Because tourist satisfaction and the image of La Réunion are our priorities, the Qualité Tourisme Ile de La Réunion scheme aims to highlight the outstanding quality offered to holidaymakers by certified establishments. Obtaining the label will really boost your communication strategy.
The national Qualité Tourisme™ brand
Qualité Tourisme Ile de La Réunion (QTIR) is a quality scheme that has been officially recognised since 30th March 2011 by the national Qualité Tourisme™ Plan (PQT), offering hotels and restaurants an opportunity to apply for the Qualité Tourisme™ seal of approval. Under the QTIR scheme, establishments are guided through the proceedings to submit their application for use of the brand.
Launched in 2003, the Qualité Tourisme Plan is based on a selection of quality procedures set up by tourism partner networks, local institutional players or businesses to help professionals that follow the procedures to obtain the Qualité Tourisme™ label.
How to obtain the Qualité Tourisme Ile de La Réunion label?
Membership terms
Your establishment can apply for membership if it meets the following criteria:
- Health and safety rules applying to your business sector must be observed.
- Your establishment must be up-to-date with tax payments and welfare contributions.
- It must comply with the rating system for your sector, if one exists.
- You must have proof of its legal status (company registration certificate, registration number, etc.).
- You must prove that it is registered with the competent bodies governing your business sector (DJSCS, DEAL, DM SOI, etc.)
- Furthermore, your establishment undertakes to accept and observe all the conditions laid out in the charter, notably in terms of customer-oriented focus.
The certification procedure
The applicant sends a membership request to the IRT Quality department which, after checking its eligibility, contacts the applicant to begin guidance proceedings.
Different stages have to be followed before the quality label can be awarded:
- Self-appraisal and pre-audit.
- Guidance.
- Assessment by a secret visit from an external consultant.
- If the overall score is at least 85%, the case is presented to a technical follow-up committee.
- Award of the certificate and communication campaign.
- Annual follow-up by the technician.
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